Privacy policy




Your Details


Any details and information about you required for a purchase are only used to enable us to process you order and notify you for its progress and allow us to process your ticket at the door and confirm you are the ticket holder. Information about yourself may include your name, delivery and email address and payment card details. Monthly newsletters will be sent to your email if you have subscribed to our website offers or if you have purchased any tickets or products from our website and agreed to these terms & conditions.


Information we use, how & why


Once an order has been placed, you will receive an email confirmation of your order details/tickets. Should we need to contact you for any reason regarding your order, we will use the email address that was used for the purchase, or the telephone number where provided. After you have subscribed to our mailing list, we would also like to send you our special promos and offers, along with details of our latest products and newsletters. With the exception of feedback requests or assistance with delivery, we will never pass your e-mail address to any other organisation. For the sole purpose of aiding a delivery, your contact details may be shared with the chosen carrier.




To unsubscribe from postal mailing or make amendments to your mailing preferences, please contact us by email at:


Social Media


On several occasions the show or event may be photographed, filmed or recorded for promotional purposes and use after the show on our website and social media platforms and online ads. Please keep in mind that we always try to be discreet while photographing. We will never take portrait pictures of yourself and/or friends if you do not ask for it and we will always try to select photos that do not risk exposing private moments or anyones privacy. Selecting photos that will be posted on social media are intended to show the overall atmosphere of the event and not to expose any privacy. If you are in a photo or video in the crowd that we have uploaded and do not want that photo on our social media or website publicly please contact us and we will take it down/delete it from our website and/or social media. 

Buying a ticket and agreeing to these terms & conditions affirms your consent to the filming and sound recording of yourself as a member of the audience. If you have any objection, should this happen when you attend a show or event, please contact a member of our team (Twisted Frequencies) or the Theatre/Venue Management.

Photos of you as part of the audience in our events are likely to appear in the following places:


• Selected website pages

• Facebook & Instagram

• Social media and websites of other event organisers/venues or artists that we work with on each event.


When using our social media tags, keep in mind that this information is shared publicly. Therefore, don't give out any information you wouldn't be comfortable with a stranger knowing - this includes your address, phone number, date of birth, email address, bank and credit card details, and place of work.


What if I want to keep my posts private?


If your social media account is set to "private", your posts will not be seen by anyone other than those in your network. If your social media account is public, we recommend that you do not use these tags or you delete them from your post.


Your Rights


If you have any queries about the personal information we are holding in your name, please contact us via email ( and we will be more than happy to review your account and update our records as required.


Safety & Security


Our website uses the latest secure server technology to ensure your information is protected to the highest standard, whenever you place an order or access your account information. The Secure Sockets 
Layer (SSL) software we use encrypts the information you input, ensuring that it is virtually impossible for unauthorised parties to read any information that you provide.


Once a purchase has been made, we don’t store the details of your payment card, with the exception of the last four digits and a unique token reference provided by your card issuer. This eliminates the need for merchants, e-commerce sites and operators of mobile wallets to store sensitive payment card data on their networks and reduces the risk of fraud.


Use of ‘Cookies’


Cookies are small pieces of data or text files that are stored by your web browser on your hard drive. Cookies allow a website to personalise your shopping experience and let the website know when the user has returned for example. Our cookies do not contain any personal information about you however and are only used to determine your browser and user preferences for our site, to help enhance your browsing experience. However, if you prefer, you can set your browser software to not accept cookies. You should still be able to use our site without cookies enabled, but you may lose a certain level of functionality.




We reserve the right to change information, prices, specifications and descriptions of listed goods, products and services. We may modify these Conditions at any time by posting the Conditions on our website.


To the fullest extent permitted by law and save as provided above, neither TWISTED FREQUENCIES LTD nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Twisted Frequencies or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

TWISTED FREQUENCIES LTD does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

While Twisted Frequencies uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Twisted Frequencies will not be responsible for any errors or omissions or for the results arising from the use of such information.


While Twisted Frequencies takes all reasonable steps to ensure a fast and reliable service, it does not guaranteed that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.


Further, Twisted Frequencies will not be responsible nor liable for your use of any other websites which you may access via links within this website. Twisted Frequencies does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Twisted Frequencies.


TWISTED FREQUENCIES LTD will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered, tickets purchased or event that you attend by you if the delay or failure was due to any cause beyond its reasonable control.


Twisted Frequencies may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Twisted Frequencies.


No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.




All rights, including copyright, in the content of the, web pages  & redirect links are owned or controlled by TWISTED FREQUENCIES LTD. In accessing web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the web pages for any other purpose whatsoever without the prior written permission of Twisted Frequencies.


Third Party Information


We cannot be held responsible for material displayed on third party websites or any other written material.




These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.


This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.


Contact Twisted Frequencies

If you are still confused or have any other queries about any of the above please contact us using our contact for from our website, quoting you tickets number or reason for contacting us and we’ll see what we can do to help.


Company number: 10619446

Registered office address:

97 Judd Street, London, England, WC1H 9JG


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